FAQs

WARNING: SHIPMENTS VIA USPS ARE TEMPORARILY SUSPENDED DUE TO DELAYS WITH CERTAIN DELIVERIES. PLEASE USE OTHER AVAILABLE SHIPPING METHODS.

COMMON QUESTIONS: IN CASE OF DOUBT, CONTACT US THROUGH THE E-MAIL CONTACT@XPROAQUATICS.COM

 

How do I check the status of my order?

 Visit our website with your login and password and check the status of the shipment of your merchandise, or check directly the website of the chosen carrier and informing the tracking code that was sent to your email. If you have not received the tracking code in the email or if you have any questions, please send an email to contact@xproaquatics.com and inform your message: the order number, the name of the recipient and the delivery address of your order. 

 

How do I receive the merchandise in Brazil?

We ship worldwide, but remember that we are not responsible for any taxes, import taxes or problems in the country of destination.

 

My order was damaged on delivery. What to do?

We pack carefully so your goods arrive in perfect condition. For your own protection, inspect the merchandise before signing the proof of delivery. In case of damage to the goods, inform the shipping company at the time of delivery and check which procedure should be followed according to the chosen carrier. Contact our Customer Service Center and inform us of what has happened and send us the protocol number of the complaint made directly to the carrier.

 

Can I cancel my order?

You can cancel your order at no cost for any reason before it is packed. For cancellations, please contact our Customer Service Center at contact@xproaquatics.com. Enter the order number and request the cancellation of the purchase. If the merchandise has already been dispatched, we will wait the return of the order to make the return of the amount paid, except freight cost. We do not cancel orders placed to order.

 

Services of repair of diving equipment.

For more information and prices send an e-mail to: contact@xproaquatics.com

 

I will stay in the United States for a short time and I want to buy. There be time?

We have several shipping options to better serve you, including scheduled deliveries for up to one business day after shipping, throughout the United States. You can choose your product and indicate where you want to receive (hotel or residence) and choose the option most suitable for you. Remember that orders placed after 12PM (Florida time) will be shipped by X-PRO on the next business day.

 

I messed up my shipping address, what do I do?

This response will depend on some variations:

  1. I just bought and the goods have not yet been sent: If your purchase was made after 12PM (Florida time) you should send an email to contact@xproaquatics.com within 2 hours of purchase requesting a change of address and informing the order number and the correct address. If your order has not yet been shipped, we will recalculate the freight amount to the correct address and if there is a difference the amount will be paid via the ebanx link.
  2. Merchandise left XPro Aquatics warehouse but has not yet been delivered From the moment the merchandise leaves our warehouse, we no longer have control over it. If the address registered on our site is wrong the goods should not be received and will be returned to our warehouse by the carrier. After the return we will send to the correct address informed by the customer and the value of the new shipment will be charged via Ebanx link. In this case, please contact us as soon as possible, we can try an intervention with the shipping company before the goods are delivered to the wrong address.
  3. Address not found or nonexistent: If the address registered on our site is non-existent, insufficient or not found the merchandise will be returned to our warehouse by the shipping company. After the return we will send to the correct address informed by the customer and the value of the new shipment will be charged via Ebanx link.

 

XPRO CLUB

With $ 30.00 a year you get 10% off the entire site (except open box section and discounted products). To participate is easy, just send an email to contact@xproaquatics.com requesting your access to Club Xpro.

 

GLOSSARY